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Saturday, Dec 3, 2022
Mugglehead Magazine
Alternative investment news based in Vancouver, B.C.


Pegasystems connects workforce automation platform with child welfare agencies

The company is accomplishing this through its workflow automation platform using Amazon Web Services’ (AWS) scalable products and services.

child welfare agencies
Photo by Robert Collins via Unsplash

Pegasystems (NASDAQ: PEGA) is helping child welfare agencies improve their supports for children and family in need.

The company is doing this via its workflow automation platform using Amazon Web Services’ (AWS) scalable products and services. Agencies will be able to streamline cross department processes so case workers can get require information much more efficiently to best help families in need.

“All too often, the families and children in the child welfare system get lost due to antiquated technology that hinders how case workers do their jobs. Pega is working with AWS to help make case workers the hero by empowering them with intuitive technology that eliminates legacy system complexity and helps drive better outcomes. The solution not only addresses today’s needs but also allows agencies to adapt and evolve as those needs change. This is an important relationship that can have a significant impact on the lives of many children and families,” said Doug Averill, vice president and global industry market leader for Pega.

What Pega does is provide a low-code platform to organizations so they can better adapt to changes. Clients use Pega’s artificial intelligence based decision making and workflow automation platform to solve their business challenges, whether it be automating services to streamlining operations.

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Finding efficiencies for child welfare

In this case, it’s combining data sets in systems that used to be silo’d off from one another, so communication can be more fluid. Typically, most human services agencies can be stalled by outdated systems. That makes it harder for case workers to do their jobs. The technology involved can be outdated and complex, and retraining often is time intensive and costly. Meanwhile, more children and families join the chronically underserved.

Working with AWS means Pega can help welfare agencies modernize and put case workers at the center of the organization. The tech lets agencies streamline internal workflows so case workers spend more time with their clients and less paperwork.

Child welfare agencies can use the system to change how they serve their clients. These include such tech benefits as integration across departments. Beyond building bridges between departments, these also reduce operational complexity for easier decision making. Also, the new modular approach helps welfare agencies adapt and scale their workflows to adapt to policy changes. Finally, uptime for Pega and AWS is days rather than months, while still using legacy solutions in the process.


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