Customer communications management solutions (CCM) provider, Cincom Systems, integrated with Duck Creek Technologies’ (NASDAQ:DCT) insurance suite to help insurers speed up the digitization of its customer communications processes.
The combination of Duck Creek and Cincom Eloquence, Cincom’s core program, helps ensurers ease into the development, production and delivery of complex customer communications.
“We’re proud to partner with Duck Creek. Their insurance platform is trusted by companies and consumers around the world. Together, Cincom and Duck Creek are changing how insurers deliver a better customer experience. The integration of Duck Creek with Cincom Eloquence will enable insurers to experience these best-in-class applications like never before to deliver a robust, ‘out of the box’ integration,” said Angie Ingram, senior account executive.
Duck Creek is an intelligent solutions provider working in the party and casualty and general insurance industries. It possesses a unique platform that allows the industry to capitalize on the advantages of the cloud in order to run agile, intelligent and evergreen operations. CCM, which Duck Creek offers, is a set of solution that helps businesses interact with customers. The software involves using a platform for the many types of correspondence and conversations between an organization and its customers through many different channels and devices.
“Our newly formed partnership with Cincom is exciting and a testament to our open platform and open ecosystem. We are excited to offer insurers the ability to partner with vendors that are the best fit for them, and we look forward to the success that Cincom’s solutions will deliver to our customers,” said Robert Fletcher, head of global solution partnerships at Duck Creek.
These are where the template form-emails come from, and the text inboxes for the doctor’s office verifications come from. It’s scheduled, consistently formatted and sent with such items like billing reminders, summary and benefits and coverage and policy renewals.
A few of the new options include interactive processes that marry custom content or data with a preset structure, as well as interactive processes that require the human touch, often matching variable customer data with structured templates, providing a more personalized communication. Examples include customer correspondence, approvals/denials and notifications. On-demand processes are triggered by events from the Web, fax, phone, email, transactional systems or enterprise applications.
