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Mugglehead Magazine
Alternative investment news based in Vancouver, B.C.


Donnelly Group tries to shake branding bad rap with some Dutch Love

News of Vancouver’s love-to-hate pub chain ditching its Hobo brandname spurned speculation the new title could be too cuddly for Canadian regs

Donnelly Group try to shake branding bad rap with some Dutch Love

When Hobo-branded stores started popping up across Canada, Vancouver’s love-to-hate pub chain quickly became the country’s love-to-hate cannabis chain.

Whether the former publicized dislike is warranted is up for debate. But there’s some self-admitted legitimacy to the latter vitriol, as a Canadian Press article titled “‘We were a bit tone deaf:’ Hobo Cannabis renamed Dutch Love after backlash” was syndicated by mainstream news outlets across the country on Wednesday.

For a company that’s been described as the Nickelback of bar businesses, the massive criticism Donnelly Group received for the insensitivity of its Hobo brandname was surely unwanted attention.

Adding to the pains of very publicly fessing to their nominal flub was a wave of speculation on social media following the change that their new Dutch Love moniker is non-compliant with Canada’s regulations for promoting cannabis products or services.

The name was approved by the Alcohol and Gaming Commission of Ontario, which regulates the province’s cannabis retail regime, as all Canadian provinces are likewise responsible to do. But the fact that provincial authorities generally comply with federal law means the real power of enforcement likely lies with Health Canada.

Read more: Lack of clarity on promotional rules perpetuates haze of regulatory guesswork

People said the word “Love” contravenes a section of the Cannabis Act because it evokes an emotion; however, to violate the Act such words have to be about a particular way of life.

It’s not clear if words themselves do that, says Trina Fraser, partner and head of the CannaLaw group at Brazeau Seller Law. The devil’s in the details.

“So it depends on, you know, is there a logo attached to that? Is there a tagline attached to that? Are there images going to be attached to that? It’s really also about how it’s presented,” she says. “The word ‘love’ in and of itself, I don’t think necessarily is depicting a way of life.”

That’s why she’s trying to familiarize herself with the term “Dutch love” — because maybe it has a meaning that actually does depict or evoke a way of life and she’s just not familiar with it, Fraser explains.

Read more: Trailer Park Buds references show elements that could be appealing to youth: Health Canada

In this week’s CP article, Dutch Love is described as “a reference to Amsterdam’s liberal attitude towards cannabis and the country’s key role in pot culture.”

“If it’s supposed to be evocative of Amsterdam’s liberal views toward cannabis, well maybe that is gonna be a problem because they’re kind of saying right there that, ‘We are paying homage to a way of life in Amsterdam with respect to views and attitudes toward cannabis,'” Fraser says.

On the other hand, if you consider how Donnelly opened a new pub in Toronto five years ago called Belfast Love, the direct reference to a way of life appears to be watered down by a reference to the company’s own branding strategy.

“We named it as a tip of the hat to a city we felt contributed to pub history at large, enough to inspire us to translate its legacy in our own progressive way,” Donnelly Group VP Harrison Stoker told Mugglehead in an email. “Our same service attitude born of hospitality, an empathy for the well-being of others, has been infused into our cannabis retail business. In naming Dutch Love we’re excited at drawing that parallel in a similar respect.”

dutch love cannabis logo

The first new Dutch Love locations in Toronto’s Parkdale, 1316 King Street West, and Ottawa’s Centretown, 206-208 Bank Street, are now open. Press photo

Ultimately it’s the experience, people and product that defines a brand, he says — the sum of these parts his company feels is well-represented through its passion for service and the new name.

Stoker says one piece that was omitted from the CP article, which Donnelly Group feels has deep relevance to some of the controversy around the original Hobo name, is the charitable arm of the business. The Donnelly Fund is run by president Jeff Donnelly’s wife and mother.

“Now with hindsight, especially after the outcry we faced specifically over the woman’s shelter in Toronto’s Dovercourt, we are including our social enterprise work in the Dutch Love brand narrative,” Stoker says. “To that end we’re formalizing it with a new ‘Good Neighbour’ program which will donate 10 per cent of proceeds from each new store’s first month of operations to a community program that align with our values.”

The company said Thursday it’s opening two new Dutch Love locations in Ontario.

Top image by Jorge Royan via Wikimedia Commons


1 Comment

1 Comment

  1. Jurgen

    January 10, 2023 at 8:38 pm

    I would recommend weighing your purchases from Dutch Love. I bought an ounce last night from the Parkdale location, and on a whim, weighed it out to find that I was short 5.5 grams. As a long time (now former) customer with what I thought was a good rapport at the store, I thought it would be an easy fix.

    The employee working the counter was pleasant enough, but after being introduced to his Manager, I was subjected to a patronizing lecture about my ignorance of the cannabis industry. He then proceeded to wash his hands of the incident, saying it was an issue between me and the manufacturer/ government. I wouldn’t say he was outright rude, but his attitude did border on aggressive… as if he was being wronged. Upon being questioned about customer satisfaction, he informed me that foot traffic was infinitely more important than local regulars to his bottom line, with the clear implication that I could take my business elsewhere. Which I will. To one of the dozen other options in the neighborhood.

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